Training Courses
Training and Development Services
Training courses
This is an example of the features that can be covered on a handset and Voice Mail course.
Course Content: All training courses will offer a full overview of the handset and any of the Everyday and Special tasks which may include a selection of the following based on the system options available:
Overview of the handset
- Screen
- Line keys
- Call keys
- Speed dial buttons
- Navigator button
- Feature keys
- Soft keys
- Volume,
- Mute
- Speaker and headset options
- Any other system specific features
Everyday Tasks
- Making calls
- Answering calls
- Ending calls
- Hold and Retrieve calls
- Transferring calls and retrieving
- Call forward to voice mail/internal extension/external mobile.
- Call Pick up/group pickup
- Dialling personal and system speed dials
- Changing ring tones and volume settings
- Any other system specific features
Special Tasks
- Programming BLF/DSS/and feature keys
- Toggle between 2 calls
- Joining 2 calls
- Conference
- Parking calls and Retrieving
- Callback
- Redial last number
- Redial from call log
- iDivert
- DND
- Setting up Speed dials and Personal Address books
- Any other system specific features
Voice Mail Training
- Overview of system
- Message indicators
- Enrolling onto the system
- Recording Greetings
- Changing Password
- Leaving a message, including options
- Message retrieval internally, including options
- Message retrieval externally, including options
- Unified message collection