Add on Services
Complimentary Services
Corebridge
Corebridge is an enterprise software publisher. It develops solutions that make phones, PCs, business applications and other communications hardware and software work together, resulting in increased business efficiency, improved customer service and reduced costs for its clients in the financial services, legal, local government, manufacturing and retail sectors.
Eurokey has helped to train many users of Coredridge's desktop client. The modular nature of Corebridge services means that training is scalable and a range of course options for training is available. Depending on the scope of the Corebridge solution deployed, Eurokey can offer an analysis of an organisation's need and tailor training to suit its situation.
For more information go to www.corebridge.com
Telephone Techniques & Customer Service courses
Telephone Techniques & Customer Service courses are aimed at improving communication skills and recognising just who is your customer.
The courses are designed to allow staff members to examine their own current telephone and customer service skills and look at areas for improvement. The courses are designed for all members of staff, however, are of particular use to employees who are new to a business environment.
The course is fun, interactive and uses a variety of different mediums.
Courses may be adjusted (If possible) to suit customer requirements.
Course Content
- Who are our Customers?
- Looking for the "Wow" factor
- Telephone Etiquette
- The structure of a call
- Taking messages
- Difficult calls
- The effective use of Voice Mail