Eurokey Training Services

Who are Eurokey Training Services

Eurokey Training Services is a privately owned training company based in Crawley. We focus primarily on telephone operator training in the business environment. The company was created in 1996 after its founder had spent time working at one of the South East's most successful telecoms dealerships.Training on business systems had traditionally been carried out by the engineer after the installation was complete giving the customer a quick 10 minute run through of the basic functions. However with an increase in the features available to users, a more constructive training session began to be required.

Being given the opportunity to provide training to a high calibre customer in the legal industry on one of the first installations of the SDX WOC, was the first step in creating the business as it stands today.

Eurokey Training Services has moved through the times starting with providing telephone operator training on the first digital systems, then the introduction of CTI and now IPT and Unified Communications. Through all the changes Eurokey Training Services has provided and continues to provide high quality end user telephony training to the SME market on a wide variety of business telephone systems and Unified Communications software.

So why do telephone users need to be trained?

A telephone call may be the first contact a customer has with a company. Whether it's a major printing company in West Sussex, or a sole trader in Crawley, it could also be the last. Answering the telephone in a professional and efficient manner can put any company ahead of the rest.

Without telephone operator training, a business may never realise its staff's, or company's true potential.

Modern telephone systems and their handsets have become more and more feature rich. In order to obtain the best possible use from your new telephone system all telephone users, from the MD to the switchboard operators, admin staff, PAs, sales staff and supervisors require training. Once trained the user will have a greater understanding of just how useful their telephone equipment can be, and how it can be used to improve customer service. With the introduction of Unified Communications there is more and more to be learnt. Training your staff must play a very important role in the introduction of new technology.

Why pay for 100% of the system, but only use 10% of the features?

Training for direct business customers

Eurokey Training Services is able to provide training courses directly to businesses that may have had a system installed but now feel more training is required in order that their staff can use the system more confidently. Millions of pounds worth of orders are lost every year by poor handling of telephone enquiries. Customers who are well handled will call again and bring more business. Ensuring your employees know how to use their telephony and Unified Communications equipment is vital.

We have professional trainers who can provide your company with any ongoing telephony training requirements.

Training for Telecoms Dealers

Eurokey Training Services is able to provide professional trainers who will represent your company whilst providing training to your customers.
In our opinion, the most important stage of installing any new equipment is the end-user training. For a company to obtain the maximum benefit and return on investment, the users need to have knowledge of the features available, and be able to use them effectively. As a dealer you will need to feel confident that the last piece of the jigsaw has been placed and your months of work on a project have come to a satisfactory conclusion. We recognize this importance and so can provide comprehensive training sessions for all your customers.

Less Support Overhead

Well-trained customers who know how to use and get the most from their products will generate less fault calls, thus reducing your maintenance overheads.

Generate More Return Business

Capitalise on your current customer base by ensuring that your customers are trained correctly and get the most from their systems. This ensures that they are committed to the product, thus encouraging future hardware and software upgrade revenues as the customer's requirements grow or newer product versions become available.

Help Generate New Business

Well-trained customers who benefit from the solutions you provide make great reference sites and can be used to help you sell to new customers.